Doorstead’s Service Evolution: From Rent Guarantee to Place & Manage

Doorstead no longer offers the Rent Guarantee product. As of early 2025, we transitioned to two core services: Tenant Placement and Full-Service Property Management. As Doorstead matured and our metrics consistently beat industry averages, the guarantee offering benefited owners in the under 2% of occurrences of delinquencies on our platform. Our new strategy allowed us to invest in services that benefit the other 98% of your experiences as an owner – a first-in-class placement platform alongside our existing best-in-class management platform. The proprietary technology that powered the Rent Guarantee—including our autopilot pricing engine and multi-stage tenant screening—is now integrated into both current services. Owners receive the same performance metrics (we leased our Guarantee homes in 21 median days) while enjoying lower fees and greater control over tenant selection. This guide has been updated for 2026 to reflect that our Guarantee product is no longer offered.

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How does a Rent Guarantee work?

Guaranteed rent means that a homeowner will always receive the rent owed to them. Homeowners use a guaranteed rent scheme to have someone else manage their property in exchange for a predetermined payment. The homeowner will still get paid, even if the property is empty or the tenant does not pay rent.

The Doorstead Guarantee meant that if a tenant does not pay their rent or the property stays vacant, Doorstead would pay the rent for a set period as a service guarantee to the owner. Doorstead provided a guaranteed rent and start date for your property once you requested an estimate on our website. We then inspected the property and took care of any repairs to get it rent ready. When your property became rent ready, we began finding and placing the best tenant for your home and managed everything from start to finish so that you don't have to lift a finger.

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Why does Doorstead no longer offer the Guarantee?

After offering the Guarantee for about five years, we realized that our pricing engine and tenant screening process had become so robust that less than 2% of our homeowners ever needed to rely on the Guarantee—we were reliably leasing properties in under 21 days and maintaining a sub-1% delinquency rate. And when we spoke with owners, the number one item on their wish list was greater control over their properties. This feedback made sense: for us to underwrite a Guarantee, Doorstead needed control over matters that owners cared deeply about, such as tenant selection and property renovations. Our new services, Place and Manage, are the evolution of the Guarantee. We kept what worked best (our proven technology for quickly leasing to quality tenants) and added what owners actually wanted: lower costs and greater control over their properties.

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What is the difference between a rent guarantee and landlord insurance?

Landlord insurance is a specific property insurance that protects landlords from financial losses associated with rental properties. It typically covers the building itself, with the option to add coverage for other structures like garages, fences, and sheds. Some landlord insurance policies include coverage for personal property left onsite for maintenance or rental use, such as appliances and lawnmowers. However, it's worth noting that landlord insurance doesn't cover rent loss due to tenant default or vacancies. 

Rent guarantee insurance specifically addresses rent loss caused by tenant default or eviction. This insurance policy offers rental property owners financial compensation if a tenant fails to pay rent or breaches the lease agreement. However, it typically involves a lengthy claims process, and you may not receive compensation immediately.

Doorstead's rent guarantee service guaranteed monthly rent payments without needing a claims process, ensuring timely and consistent income. 

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What were use cases for the Rent Guarantee? Who should use Doorstead’s property management services?

Our Rent Guarantee helped thousands of new landlords, as well as landlords who value professionalism or want peace of mind to focus on other parts of their life. If you fit these core profiles, then rest assured that we understand your position based on working with many similarly-minded landlords since 2019.

• If you're an inexperienced or first-time property manager, you must devote time and energy to learning the ropes and making costly mistakes through time, trial, and error. By working with Doorstead, you can leverage our expertise and reliability and leave the property management to the professionals.
• If you value professionalism and reliability, Doorstead's standardized and guaranteed service offering will resonate with you. Saving themselves from the research, vetting, and potential risk of hiring individual property managers and instead deciding to employ a professional company of experts is a top reason customers choose Doorstead.
• If you're time-strapped, have a full-time job, or are generally in a period where you need more mental space for other things, Doorstead's full-service property management solution is a convenient and collaborative option. Maybe you've spent years managing your property alone, but it's begun to take up too much of your time and mental space. Doorstead's expert team can help you maintain your income through our tenant placement and full-service property management. As soon as you get your property ready, our platform covers everything, including advertising and marketing, tenant screening, rent collection, property maintenance and repairs, and legal compliance, freeing up your time and energy for other commitments.
  
  

Why did homeowners choose Guarantee Rent? What were the top benefits?

The core benefits of Guarantee Rent were guaranteed rental income regardless of vacancy, full-service property management, risk-free tenant placement, ongoing maintenance, and evictions. We’ve kept most of these offerings at a much more affordable price to maximize value and minimize spend for homeowners.

• The foremost benefit is the guarantee of a steady rental income. With Doorstead's rent guarantee, homeowners had peace of mind knowing that their rental income will be deposited into their account every month, regardless of whether the property is occupied. This assurance allowed property owners to plan their finances better, secure in the knowledge that they have a reliable source of income.
• Property owners benefit from the convenience of full-service property management. This includes tenant placement, rent collection, maintenance coordination, etc. In addition, Doorstead uses data-driven strategies and machine learning to optimize operations, ensuring efficient and reliable service. We still offer all these services, minus the guaranteed rent. 
• Finding reliable tenants is one of the most challenging tasks for property owners. It involves extensive advertising, conducting showings, screening applications, and finalizing leases. With Doorstead, homeowners no longer have to worry about these tasks. The company takes on the responsibility of tenant placement, leveraging its broad reach and sophisticated screening techniques to find the best tenant for your property. 
• Property management isn't just about finding tenants; it also includes routine maintenance and unexpected repairs. With Doorstead, these tasks are handled by us. This means you don't have to worry about coordinating with contractors or dealing with emergency repairs.
• Evictions are one of the most stressful aspects of being a landlord. They can be time-consuming, costly, and emotionally draining. This means that if a tenant fails to pay rent or violates the lease agreement, Doorstead helps with the eviction process, providing homeowners an additional layer of protection, ensuring that the property is well-maintained and that tenants are satisfied.

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How do our current products maintain the key benefits of the Guarantee? 

We used the best data and leasing practices to offer the Guarantee, creating a fundamental company ethos of aligning our incentives and maximizing customer results while simultaneously decreasing risk. Happy customers mentioned the following:

"I can't believe this was this easy - you essentially have to put in your bank account, and they send you emails when your rent deposits are coming. Everything that was stated in the emails happened accordingly. The whole process has been clear and coherent, overall just super great property management." - Summer, from Southern California

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"I want a team to handle everything. They have their specialized expertise, and I have my expertise in my own field. I don't want to manage my property myself; I want to let Doorstead handle it because they are the experts and they've done a great job." - Prasenjit, a new homeowner in the Bay Area

Summer and Prasenjit’s experiences highlight the reliability of our underlying platform. While we have shifted our pricing structure to be more owner-favorable, the exact same specialized expertise and 'easy' owner portal experience are the standard for our current product offerings.

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